Omnichannel

Our OMS technology links all orders from your EDI and global marketplaces to your individual online shop. It connects all orders to our fulfillment centre to provide real-time omnichannel tracking information, visibility into inventory levels and forecasting.

Our Fulfillment solution, the One Roof concept, offers the possibility of massifying flows regardless of the sales channel. It is based on the optimisation of the economic model of warehouse storage with synergy as the central idea. A single omnichannel facility for fulfillment means more flexible management of sales peaks and seasonality, reduced transport costs and risks, and reduced environmental impact of products. In addition, it allows for economies of scale, process optimisation and, ultimately, improved competitiveness.

Our omnichannel logistics solutions for fulfillment provide:

• A single inbound and outbound flow for online and offline.
• High efficiency and flexible storage capacities: real-time stock updates, goods available for all channels, optimal storage methods.
• Pick & Pack, assembly of your orders, appropriate packaging with individual labelling so that your order is ready for dispatch.
• High-productivity technologies for single picking: AGVs (Autonomous)

We are a single strategic point of contact for our customers, ensuring that all products are delivered on time, intact and at the right price everywhere.
We cover all types of shipping, from last mile to cross-border and green alternatives, either with our in-house capabilities or through brokerage. We provide a service for customers in cooperation with most of the last mile delivery options on the market to give you better control and visibility of the entire shipping process: local delivery on demand, possibility of cash on delivery (COD), optimisation of delivery routes, instant tracking of parcel delivery and returns management.
All our operations are done in a standardised way – without delays and with detailed records of what we have delivered, to whom and when.

Improved customer satisfaction can lead to more positive reviews and more sales. At FM Logistic, we provide trusted customer support for enquiries, returns and refunds in the local languages in 14 countries with 3 different level:

• Multi-client staff, Order confirmation & fraud mitigation and track & trace of parcels delivery
• Dedicated team, News, promo, special offers, Claim processing, Service quality survey and Cancellation & refund of order
• Dedicated team, Data analytics and Product/Service consulting